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Terms & Conditions

Return Policy

Mike’s Lights & Supplies must be notified of any returns for refund or exchange within seven days of receipt of merchandise.  All return merchandise must be authorized by a Mike’s Lights & Supplies representative.  No returned merchandise will be accepted without a Return Authorization Form and Return Merchandise Authorization number.  Returns with the request of Refund must be in the original condition or will be subject to a restocking fee and/or service fee for the repair of product made defective by the customer.  Return shipments must be in the original packaging, with sufficient wrapping, in order to avoid damage to the unit.  Failure to do so may result in a restocking fee, a voiding of warranty, and/or an additional charge for the damage repair.  Shipping costs of all returned merchandise to Mike’s Lights & Supplies will be borne by the customer.  It is highly recommended that our customers insure all return merchandise.  All returns must be packaged securely to avoid damages and potential additional fees.  Customer is responsible for the condition in which the item is received. 

 

Please note that all refunds for products within the seven day guarantee will be returned via check and no refunds will be issued on shipping, customization costs, or parts.  Refund checks are issued within 1-3 business days from the date of arrival of the return.  All refund checks will be sent via USPS.

 

All returns exceeding the seven day guarantee policy are subject to store credit, only with the approval of a supervisor and issuance of a RMA number.  No dealer, distributor, employee, or individual of the company is authorized to change this return/exchange policy or the conditions of the Mike’s Lights & Supplies warranty.

 

Any orders placed with seven days of the initiation of a sale on any item may receive the price difference only in store credit.  In order to receive store credit, the customer must call Mike’s Lights & Supplies within 7 days.

 

All order cancellations must be done via phone through Mike’s Lights & Supplies at 309-481-5252 during business hours;   Monday thru Friday, 10:00 A.M. – 4:00 P.M. CST. 

 Defective Goods

If you have a warranty issue with a product after the initial 14 days we will be happy to assist you.  We will ship the replacement item back to you immediately after receiving the defective part.  The cost for shipping the defective part is covered by the buyer. The cost to ship the replacement item is covered by Mike’s Lights & Supplies. 

    Terms of Sale

By placing an order on this site you agree to release Mike’s Lights & Supplies from any and all liability associated with the use of the equipment purchased.  In addition, you release Mike’s Lights & Supplies  for any and all liability for the loss of use, loss of profit, inconvenience, property damage, personal injury or death arising out of breach of warranty, breach of contract, delay, negligence, strict tort liability or otherwise.

All international orders are sold “as is” and warranties are not covered beyond the boundaries of the continental United States of America.

Special Orders or Custom Orders cannot be returned unless the item is defective upon receipt. 

All returned items are subject to a 35% restocking fee and/or a 25% cancellation fee.

We will not issue credit on any equipment that has been installed, used, or returned in a non-resalable condition.

 Refunds/Credits

In order to provide superior customer service Mike’s Lights & Supplies will issue a refund for any product that is returned within 7 days of purchase. 

If you receive your order and are not completely satisfied with any product for any reason simply follow the return product policy.  We will accept your return up to 7 days from the date of invoice.  We will either refund the purchase price or exchange the item, whichever you prefer.

All returns for credit or exchange are subject to a 35% restocking fee.  The product must be returned unused, undamaged in the original box with all parts, packing material, and instructions.  Original shipping charges are non-refundable.

v   All returns for credit are subject to a 35% restocking fee.

v   For any order cancelled there will be a 25% cancellation fee.

v   Original shipping charges are not refundable.

v   Customers are responsible for return shipping of the product to our location.

v   All returns must be packaged securely and insured. We will not issue refunds for items damaged on the return shipment.

v   All returned items must be new, unused, and in the original packaging including all original hardware and instructions.  Any items showing wear, damage, modification, or installation (which includes scratches, dings, dents, and cut or stripped wires) will not receive a refund.

The return/exchange policy is on the site, and you agree to it when placing an order. 

  Privacy Policy

The privacy statement discloses what information we gather about you when you visit our store and describes how we use that information.  Our policy is to keep the personal information we receive from our site completely confidential and used solely for internal purposes.  We are committed to protecting your privacy and will not share your personal information with any other parties.

 Collection of your Personal Information

The personal information we collect may include your name, title, company or organization name, e-mail, and phone number.  We may collect certain information about your visit, such as type of browser you use, the date & time you accessed the site, the pages that you accessed while on the site, and the internet address of the website from which you linked directly to our site.  This information is used to help improve the site and administer the site.

Use of your Personal Information

The personal information collected on this site will be used to provide the services you have requested.  We may use your personal information to provide you with important information about the product or service that you are using, including critical updates and notifications.  Additionally, we may send you information about other products and services.

Questions

If you have any questions about this Privacy Statement or concerns about the way we process your Personal Data, please contact us at 309-481-5252 or by email to www.mikeslights.com.

 Conditions

It is the user’s responsibility to understand and obey all laws regarding emergency warning devices’ use and application.  The user should check all applicable city, state, and/or federal laws and regulations.  Mike’s Lights & Supplies assumes no liability for any loss resulting from the use of the warning lights and products.  Proper installation is vital to the performance of the warning devices and the safe operation of the vehicle.  Mike’s Lights & Supplies upholds the right to adjust or change its policies and/or pricing at any given time without notice.  Mike’s Lights & Supplies reserves the right to make improvements and upgrades without notice.

  Limited Warranty

Mike’s Lights & Supplies warrants to the original retail purchaser thats the "Product Name"  will be free from defects in material and workmanship, under normal use, for a period of two (2) Years, or five (5) years, or thirty (30) days from the your original purchase (the "Warranty Period") 

3 year on Lightbars 47" or longer

2 Year on all other items, except those under "Replacement Parts" ,strobe bulbs,cigarette lighter plugs,halogen bulbs

Replacement Parts are a Final Sale;however' Mikes Lights will Issue a 30 day warranty on replacement parts.

Products "Reconditioned Products" and "Clearance Products" are a Final Sale; however, Mikes Lights wil issue a 30 day warranty on Reconditioned Products and Clearance Products.

      During this warranty period, Mike’s Lights & Supplies will repair or replace, at its options, any parts or electronic assemblies of the unit which, upon inspection, reveal a defect in material or workmanship.  Warranty service will be provided during the warranty period to any Mike’s Lights & Supplies consumer (ultimate user) at no cost if the defective produce is returned to Mike’s Lights & Supplies.

Mike’s Lights & Supplies shall not be liable for incidental or consequential damages, including but not limited to: Loss of vehicle, Rental of substitute vehicle, Loss of time, Loss of work, Inconvenience, Transportation expenses, Telephone, Lodging, Loss of Revenue, Loss of and/or Damage to personal property for/or arising out of breach of any express or implied warranty of its products.

Use of lamp or other electrical load of wattage higher than installed or recommended by the factory, or use of inappropriate or inadequate wiring or circuit protection causes this limited warranty to become void.  Mike’s Lights & Supplies will in no way be liable for any loss of profits or any indirect or consequential damages arising out of any such defect in material and workmanship whether loss is due to negligence or breach of warranty.  This limited warranty does not apply to shipping damage, accident, alteration, tampering, misuse or abuse and unauthorized service.

This warranty does not apply to and Mike’s Lights & Supplies product that has failed due to improper installation, excessive voltages, unauthorized alterations, inadequate wiring, or circuit protection, or other use or installation contrary to Mike’s Lights & Supplies’ recommendations; abuse, misuse, inadequate maintenance, unconventional use, or accidental damage.  Mike’s Lights & Supplies assumes no liability for any incidental or consequential damages, expenses incurred in removal or reinstallation, expenses for packaging, handling, and shipping, or the cost of special access equipment.

Mike’s Lights & Supplies reserves the right to substitute a replacement product of equal value, should the original be unavailable or discontinued.

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